Trust in-house benefits team help customers claim over 2.7 million in benefits

Trust in-house benefits team offer tailored benefits advice to our customers and anyone who has been made an offer to live within a Trust home. The service offers clear advice, support, and guidance on the benefits our customers are entitled to claim.  

Throughout 2023/2024 over 2.7 million pound in benefit referrals was claimed through our in-house team. Ensuring our customers are receiving every benefit they may be entitled to.  

This service not only helps our customers claim housing benefit allowances but can help customers in their personal circumstances to claim additional benefits such as Attendance Allowances, Council Tax Reductions, Pension Credits and Adult Disability Allowance.  

The team made up of 3 people, solved 359 cases last year and their dedicated work make our customers lives easier.  

Mykela, Trust Welfare Benefits Partner commented “Helping customers secure their entitled benefits is a pleasure. Customers usually come to us when they are worried or in need of help and we are able to step in and help their financial situations, taking those worries away. Each case is completely different, and we are able to make sure that moving into their new home is as seamless as possible.” 

Mr Maxwell said “I would also like to thank your benefits team who have been an amazing support and source of knowledge in advising on benefits and finance. This has been particularly helpful in navigating the benefits system which I have no previous knowledge”. 

Mrs Jack said “Thank you to the benefits team I would’ve been so lost without your support. Thank you for sorting the issues I was having it’s a relief to have this off my shoulders.” 

You can find out more about our Benefits Advice Service here.