Paying your rent
There’s lots of different ways you can pay your rent, find out how to pay your rent in a way that suits you and how we can support you.
How can I pay my rent?
Your rent is due monthly, in advance, on the 1st of each month. We have made paying your rent as quick and easy as possible and we can offer multiple ways to pay. Simply pick the one that suits you the best!
Paying your rent by Direct Debit is undoubtedly the easiest and stress free way of paying your rent but we recognise that this might not be right for everyone. That's why we offer all of the payment methods below - find out how to pay your rent in a way that suits you from the options on the right. You can do it anytime, anywhere!
If you have any questions, you can get in touch with your Customer Partner directly, email us at ATeam@trustha.org.uk or give us a call on 0131 444 1200.
Alternatively, see our contact page for more options.
Why is it important to pay rent on time?
Paying your rent on time is really important. You will go into arrears if your rent becomes overdue.
What does my rent and service charges pay for?
Your rent pays for the landlord services you receive and the employees who provide them. This includes day-to-day repairs and investment in new and existing homes.
How are rents and service charges set?
We review our rents and service charges annually. Check out our rent and service charge policy for more info.
Direct Debit - this is the easiest way to pay, you can set this up and simply not have to think about it!
Call us to set up your direct debit easily and safely over the phone - you can find our details on our contact us page.
- Allpay App - You can pay your rent using the Allpay App, which you can download onto your device using the QR codes below.
- Online - You can also pay online via the Allpay website, available here.
- Calling Allpay - You can phone Allpay directly to pay if you wish, the number is 0330 041 6497.
- Payment card – Allpay payment cards can be used at any post office counter and shop displaying the PayPoint logo. If you don't have a card and would like one just let us know.
Standing order or bank transfer – this is an agreement you set up with your bank, where a monthly payment is taken directly from your bank account but you need to ensure you update this annually to take account of any increase.
Please don't forget to always include your tenancy reference number as your payment reference. This ensures your payment will reach your rent account. If you're not sure what your tenancy reference number is, just ask.
Get in touch with us for our bank details - you can find our contact details here: contact us page.
Debit card – by phone with our Customer Solutions Team or in person at one of our offices – our contact details can be found on our contact us page.
What should I do if I'm struggling to pay my rent or other charges?
If you’re having problems paying your rent or you're struggling financially, it's important that you talk to us as soon as possible - you should contact your Customer Partner in the first instance. You will find their contact information on any correspondence they have sent. Alternatively, you can contact our Customer Solutions Team on 0131 444 1200.
If you live in one of our developments with an onsite member of our team you can speak directly to the onsite staff.
If you’re having trouble paying your rent, we can visit you to offer advice and discuss repayment options. Remember, if you fail to make your rent or agreed repayments you may lose your home so it's important to talk. We're here to help.
How do I access your Benefits Advice Service?
We have a fantastic Benefits Advice Service and we can make recommendations for other support.
We are exceptionally proud of what our Benefits Advice Service manage to achieve for our customers. They can help you explore what benefits you may be entitled to but not yet claiming or identify how you may be able to increase current claims. You can take a closer look at this service by visiting our dedicated Benefits Advice Service page for more information.
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