Our & your responsibilities
Not sure who is responsible for the cost of repairs in your home? Your tenancy agreement outlines who is responsible for which repairs.
Who's responsible for repairs in my home?
Your tenancy agreement outlines who is responsible for which repairs. If we’re responsible you won’t need to pay for the cost of the repair. You're responsible for the cost of repairs that are not our responsibility or any as a result of property damage caused through misuse or neglect, criminal damage or where you have made property alterations. See rechargeable repairs for more information.
Always check your tenancy agreement but see examples of responsibilities below.
Emergency repairs
Even where the repair is your responsibility, we’ll always carry out emergency repairs. In this event, you will generally be expected to cover the cost of the work. We will take account of exceptional circumstances.
You should arrange adequate contents insurance as soon as you move in, so that you're personal belongings are insured in the events such as fire, water damage burst pipes or other situations that may cause them to become damaged.
General
- Ceiling hatch
- Communal lighting
- Emergency lighting
- Entry phones
- Fire extinguishers
- Gas appliances
- Lifts
- Refuse chutes
- Cleaning and replacing carpets and flooring
- Door nameplates
- Floor tiles and floor finishes (unless there is asbestos)
- Rubbish disposal
- Internal Decoration to Property
Bathrooms
- Baths and showers
- Sinks
- Toilets
- Some fixtures and fittings (see your responsibilities)
- Taps
- Tiles fitted by us
- Bath and sink plugs or chains
- Clearing blockages caused by misuse to baths, sinks and basins
- Shower curtains or rails
- Toilet roll holders
- Toilet seats
Kitchens
- Cooker sockets
- Drawers
- Electric cookers provided by us
- Extractor fans
- Kitchen units fitted by us
- Plinths
- Sink bowls and drainers
- Tiled splash-backs fitted by us
- Worktops
- Units
Property structure
- Ceilings
- Damp-proof course
- Floors
- Skirting boards
- Stairs
- Walls
- Brickwork
- Chimneys
- Flashing
- Handrails
- Render
- Roof
- Balustrade
- Minor plastering to repair a small crack
Power & electricity
- Electrical wiring
- Fuse boxes
- Fuses in circuit breakers and fused spurs
- Wall sockets
- Washing machine fittings provided by us
Plumbing & heating
- Trust responsibilities
- Banging pipes
- Chimney and flues
- Domestic cold water supply
- Electric storage system
- Electric warm-air system
- Boiler, central heating (gas, pipes, radiators, timers, thermostats, etc), immersion heater and water heating
- Gas-fired warm-air system
- Smoke detectors
- Chimney sweeping
- Solid Fuel Appliances
Windows & doors
- All locks fitted by us
- Door chains fitted by us
- Door entry systems
- Doorbells fitted by us
- External doors
- Handles and latches to internal doors
- Internal doors
- Replacing glass in doors and screens caused by criminal damage
- Window frames and fittings
- Curtain tracks or battens
- Doorbells and alarms (if installed by you)
- Hasps, padlocks or door locks (if installed by you)
- Internal doors, finishes and fittings damaged by misuse or neglect
- Replacing glass in doors and screens (unless due to criminal damage)
- Replacing or cutting new door keys
- Wilful property damage
Outdoors
- CCTV
- Downpipes (rain and soil)
- Fences between gardens (Where owned by Trust)
- Footpaths
- Gates
- Gutters
- Manholes and drains
- Outside decoration
- Outside woodwork
- Posts and wires that are boundaries (Where owned by Trust)
- Steps to entrances
- Trees in communal areas not adopted by a local authority
- Communal Parking Area
- Communal Play Areas and Equipment
- Cutting grass, hedges or shrubs within your property
- Sheds
- Trees and tree roots within your garden
- Washing lines or rotary dryers
- Stair cleaning, window cleaning, gritting of paths and driveways (unless covered by a service charge)
- Garden huts, sheds and greenhouses (unless supplied by us)
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